self-service Archives

Reservation system – for efficient service automation

Want to serve your customers quickly and smoothly? Are you looking to reduce staff workloads or even eliminate unprofitable positions? Take advantage of the reservation system. Modern technology and creative solutions help you find modern ways to shorten the customer’s journey from purchase to service.

Reservation system – what is it?

The reservation system is an old method, but it is constantly being modernised. In the old days, to reserve a table in a restaurant, you had to call or even drop in and make an appointment. Reservations were made by correspondence or by phone. Now, not only can you book and pay online via e-banking, but you can also use the service completely independently, without having to meet the reception staff. For example, after confirming the booking, the customer receives a QR code to scan when going to the pool or tennis court.

There are various ways to customise your booking, you just need to choose the right one.

Why an easily customisable booking system?

For accommodation services (hotels, motels, private residences, etc.) Possibility to coordinate with tripartite systems (Airbnb, Booking, etc.).
Entertainment businesses (leisure and sports grounds, swimming pools, sports equipment, etc.).
Service areas (parking, charging for electric cars, etc.).
For internal corporate use (access for customers, employees of other departments, private car parks, etc.).

There may be a variety of options, if you don’t find your services on this list, please contact Acoris specialists to discuss.

How does it work?

To get the most out of the reservation system, we recommend matching it with the identification method you choose. We have already mentioned one of the methods – the QR code, which is received by the customer and scanned by a QR reader installed at your service location. But there are many more options. To choose the right one, the needs and psychology of the customer should be taken into account. While the new generation of adults is happy to use the latest identification options, older ones may still be sceptical. So consider whether your target customer would be daunted by a biometric scanning system, such as face or fingerprint recognition. If it would be disturbing, reject it and choose from others based on convenience.

Possible methods of identifying the customer who made the booking:

QR code
PIN code
Card
Pendant
phone app
face, fingerprint scanning

Pendants, cards and other identification devices are suitable for internal company use. For example, for business partners or customers, or for departmental employees who periodically come to the headquarters. Such persons book a meeting, a parking space and use the identification device when they arrive at an agreed time. Face or finger scanning is also very convenient for managing company flows and recording working time.

The QR or PIN code is very convenient for the service sector – leisure, accommodation, some spa services, etc.

What are the benefits of a modernised reservation system?

Today’s world is all about simplicity, efficiency and speed. Especially the younger generation under 35 years of age prefers contactless service. This demand has also been influenced by the pandemic. Some people still follow the precautionary rules, while others have simply enjoyed the changes of this period. Therefore, these customers will prefer a few clicks of a few buttons rather than telephone or email communication. So will you be the one to offer a modern booking method?

The reservation and identification system allows:

reducing the number of jobs;
reduce waiting times;
accelerate sales;
protect against human error;
shorten the customer’s journey to you;
connect data management and accounting systems and reduce workload.

Find out more about the potential benefits in a conversation with Acoris experts.

Additional benefits of the booking system

The goal of every business is to increase sales. A booking system can be combined with your marketing tools to further engage the consumer. For example, integrate the sending of discount codes or special offers upon confirmation of a booking. There are many possibilities, it is important to take advantage of them.

Contact the Acoris team and get the best offer for you – phone +370 630 23304, email info@acoris.lt.

Self-service – make the most of new opportunities

Difficult to manage customer traffic? Do you make mistakes in the service area? Modernise and automate your service processes with a self-service system. You’ll reduce queues, attract more people and increase sales.

Self-service is used in a wide range of sectors – accommodation, leisure, sports, entertainment, catering, manufacturing, education, etc. It can be easily integrated into a company’s internal processes and programmes. The possibilities depend on the need and the breadth of the approach. Simply identify the issue to Acoris’ specialists and you will receive a proposal that suits you.

Self-service options

The pandemic period has prompted a search for contactless service methods to minimise the impact on businesses, economies and people. One of the most convenient methods adopted is the card system, which greatly facilitates the process of getting inside. It can be used for both accommodation services and for internal business use. How does it work? Let’s take an accommodation establishment as an example:

The customer receives a PIN code after booking the room and paying the required amount in advance;
enter the code on arrival;
receives a card;
with the card, enters the room;
when you leave, return the card to the device.

As you can see, this process no longer requires a human being. Queues and various service misunderstandings are avoided.

This is just one of the modern solutions, and there are many more. For example:

A QR code for employees and customers to scan to gain access to a room or service;
PIN with or without issuable cards;
mobile app;
other means of identification.

Whichever option you choose, the aim of a self-service system is to simplify your business processes. Then you can focus more on improving and developing your other activities.

Self-service helps businesses create more privacy and security. Classrooms are not free to roam at will. Each lock can be equipped with a card-scanning system. You can choose to install it for all offices or just according to priority. This way, no unauthorised persons can enter your company or public office. Such a system can even be a great prevention to protect educational establishments from illegal activities.

Self-service for car parks and private properties

Do you manage a car park(s)? Or maybe you rented a campsite by a body of water? You need a vehicle tracking system with an integrated self-service system.

For example, you rent a private, fenced area for campers to settle comfortably, but you don’t want to have to manage the gate or hand over the keys every time. With a self-service system, the customer makes a camping reservation online, pays and receives a QR code, or simply enters the registration number of the car during the booking process, which the system recognises when it arrives and the gate opens.

The same principle applies to parking spaces. Businesses seeking to control parking and keep outsiders out are unlikely to need a charging system; number plate recognition will suffice. A reservation system could also be introduced if you have frequent visits from customers or other departments. In addition, more functions can be integrated.

The charging system can be combined with admission control and seat reservation(s). It can also be linked to electric vehicle charging stations.

Self-service for inventory rental

The rental of bicycles, scooters, boats, rowing boats and other sports and leisure equipment in Lithuania is still in its infancy. Therefore, this is a great business idea in an as yet untapped market. All you need to do is to carefully assess the locations and the needs of the people and provide what they need most.

How does it work? Depending on the inventory you rent, you will need:

apps;
payment systems;
QR code or other identifier;
customised locks.

The customer scans the equipment’s QR code with the QR reader app, automatically logs into the payment system, pays and unlocks the equipment. It’s simple and convenient. You don’t need to hire staff for each rental point.

Will you take advantage of these opportunities? Or do you have ideas but don’t know how to apply the self-service system? Contact Acoris specialists now at +370 630 23304, vadyba@acoris.lt.