Every business seeks to increase revenue to ensure business growth. Our clients, hotel owners and managers, are very positive about the benefits of the integrated systems they have implemented for efficient management and optimisation of their operations. The greatest effect is provided by a fully integrated system: room and restaurant reservation, payment, access control, time and attendance, services, inventory and parking. However, the business can choose the most relevant activities, we provide consulting, auditing, project coordination and implementation.
What money does an integrated information system generate and how does it work?
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Expanding the range of services available to customers.
The system allows you to conveniently book not only a room, but also a spa, a restaurant, a car park, an electric car charging station, rental equipment (bicycles, tennis rackets, etc.), and other services, such as office services.
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Increase the convenience of ordering and payment by using self-service options:
- Internet access (outside the hotel).
- Self-service machine (cash, card),
- Smart TV (allowing customers to view their upcoming agenda in the morning while still in bed, view and order additional services with their family, and see their current balance).
- an app on your phone (to have a ‘fingertip’ view of your agenda and the possibility to subscribe to new services here and now).
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To save energy resources, we recommend integrating the heating system with the customer management system, so that you don’t have to manually set all the temperature settings for each room before and after guests arrive and leave.
The system enables simplified process administration and greater customer convenience through a standardised customer identification system (across all services, the customer is quickly and conveniently identified). One such method is the use of branded cards and mobile phones to identify customers.
It’s convenient for customers and efficient for the business to automate all services:
- Entrance to your room
- Saving energy in the room by inserting the card into the appropriate socket
- Accounting for breakfast, restaurant identification,
- Automatic accounting and control of services (spa, electric cars, parking, bicycles, other sports equipment, etc.)
- Time attendance, access control and logging of hotel staff (for security and clarity of conflict situations)
- All of this builds the image of a quality hotel, and a good customer experience is likely to bring them back again and again, or happy customers will be happy to share their recommendations.
Integrated marketing tools and instruments allow you to plan and execute various promotions, create and apply a system of discounts, and expand sales channels through e.g. gift card distributors (Gera dovana, etc.). Interfaces with social networks (FaceBook, LinkedIn, Instagram, etc.) create a set of marketing activities that increase the reach and awareness of potential customers.
An integral part of the integrated system are business analytics tools that analyse the effectiveness of marketing measures and measure the parameters of business processes in order to keep them in optimal mode.
Parking control and accounting is one part of the system. The possibility for customers to leave their car is an added value and a good experience. Without an effective parking control system in place, conflicts with customers who temporarily leave their cars in spaces that are not theirs or with customers who cannot find a space are programmed. In order to provide a quality service to customers, it is worth introducing a control system that not only regulates access, but can also differentiate prices according to the category of customer (regular, privileged, not a hotel customer but willing to pay for parking, etc.). The key fob is a thing of the past and we recommend the introduction of automated systems that recognise car number, guest card, etc.
Consult us, because our experience helps us find the best solutions for our customers.